Privacy Policy

Introduction

At Babysitters' Club, we are committed to protecting your privacy. This Privacy Policy (Version 1.2.0) explains how we collect, use, and safeguard your personal information when you use our services, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

We may collect personal information from you when you use our services, including but not limited to:

• Contact information (such as name, email address, phone number)
• Payment information (such as credit card details)
• Demographic information (such as age, gender)
• Usage data (such as how you use our services, including log-in information)
• Location data (with your consent)
• Email interaction data (such as email opens and clicks)
• Website and app usage data (through Google Analytics)

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services
• To process transactions and send you related information, including purchase confirmations and invoices
• To send you technical notices, updates, security alerts, and support messages
• To respond to your comments, questions, and customer service requests
• To monitor and analyze trends, usage, and activities in connection with our services
• To personalize and improve our services
• To send you marketing communications (with your consent)
• To measure the effectiveness of our email communications
• To analyze website and app traffic and improve our services

Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

• With your consent
• With service providers who perform services on our behalf, including:
  • Mailgun: for email delivery and mailing list management
  • Google: for analytics services
  • DocuSeal: for secure document signing and storage
• To comply with legal obligations
• To protect and defend our rights and property
• To protect the personal safety of users of our services or the public
• In connection with a business transaction such as a merger or acquisition

Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. All personal information is transmitted using SSL technology and stored in secure environments. We regularly review and update our security practices to enhance data protection.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal information.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure – You have the right to request that we erase your personal information, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal information, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via our contact us page.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. This includes:

• Cookies: Files with a small amount of data that may include an anonymous unique identifier.
• Google Analytics: We use Google Analytics to analyze the use of our website and app. Google Analytics gathers information about website and app use by means of cookies. The information gathered is used to create reports about the use of our website and app.
• Email Tracking: We may use pixel tags and other similar technologies provided by Mailgun to track opens and clicks in the emails we send you. This information helps us measure the effectiveness of our email campaigns and improve our communications.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. You can also opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

International Data Transfers

Your personal data is primarily stored and processed within the European Union (EU). However, in some cases, your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction.

We prioritize storing your personal data within the European Union (EU) to ensure compliance with GDPR and to provide a high level of data protection.

We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This means we implement robust safeguards to protect your personal data, regardless of where it is processed.

In the event that we need to transfer your data outside the EU, we will ensure that appropriate safeguards are in place. These may include using Standard Contractual Clauses approved by the European Commission, ensuring that the recipient country has been deemed to provide an adequate level of protection for personal data by the European Commission, or obtaining your explicit consent for the transfer where required.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

For mailing list information stored with Mailgun, you can unsubscribe at any time using the link provided in our emails. Upon unsubscribing, your contact information will be removed from our active mailing lists, but may be retained in Mailgun's systems for a period of time as part of their data retention policies.

Documents signed and stored using DocuSeal are retained securely for the duration required by applicable laws and regulations. After this period, or upon your request (subject to legal requirements), documents will be securely deleted from DocuSeal's systems.

Google Analytics data is retained for 26 months by default, after which it is automatically deleted from Google's servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the version number. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us via Babysitters' Club contact us page.